
AFTER-SALES SERVICE
In order to receive a more complete assistance, please
register your product on www .whirlpool.com/
register.
BEFORE CALLING THE AFTER-SALES SERVICE:
1. See if you can solve the problem by yourself
with the help of the suggestions given in the
TROUBLESHOOTING.
2. Switch the appliance o and back on again to see if
the fault persists.
IF AFTER THE ABOVE CHECKS THE FAULT STILL
OCCURS, GET IN TOUCH WITH THE NEAREST AFTER-
SALES SERVICE.
To receive assistance, call the number shown on the
warranty booklet or follow the instructions on the
website www . whirlpool. com.
When contacting our Client After sales service, always
specify:
• a brief description of the fault;
• the type and exact model of the appliance;
XXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Made in X
Type: XXXMod.: XXX
01
XXXX XXX XXXXXXX XXXX XXXXX
XXXXXXXXXXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
• the service number (number after the word Service
on the rating plate). The service number is also
indicated on the guarantee booklet;
• your full address;
• your telephone number.
If any repairs are required, please contact an authorized
after-sales service (to guarantee that original spare
parts will be used and repairs carried out correctly).
TROUBLESHOOTING
If the hob will not operate correctly, before calling the
After-Sales Service, refer to the Troubleshooting Guide
to determine the problem.
• Read and follow the instructions given in the section
“Daily use”.
• Check that the electricity supply has not been shut
o.
• Turn the hob o and on again, to make sure that the
problem has been solved.
• Make sure that the knob is not turned to “0”. Turn the
multi-pole switch to “O” for a few minutes and then
turn it back to “On”.
If after the above checks the fault still occurs, get in
touch with the nearest After Sales Service.
MAINTENANCE AND CLEANING
Disconnect the appliance from the power
supply.
• Do not use steam cleaning equipment.
• Do not use abrasive sponges or scouring pads as
they may damage the glass.
• After each use, clean the hob (when it is cool) to
remove any deposits and stains from food residue.
• Sugar or foods with a high sugar content can damage
the hob and must be immediately removed.
• Salt, sugar and sand could scratch the glass surface.
• Use a soft cloth, absorbent kitchen paper or a specic
hob cleaner (follow the Manufacturer’s instructions).
• Spills of liquid in the cooking zones can cause the
pots to move or vibrate.
• After cleaning the hob, dry thoroughly.
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